ProtaLine

Support

Help with ProtaLine, for shops and customers

Get help

Email support@bhramaatechnologies.com. We reply within 1 business day. Support hours are Monday to Saturday, India time (IST).

To help us help you faster, include:

  • the phone number or email on your account,
  • the shop name and branch, if it is about a booking,
  • what happened, and a screenshot if you can.

Never send us your OTP, password or UPI PIN. We will never ask for them.

Questions about a booking

For the service itself, timings, prices or a booking fee refund, the shop is the best first contact. If the shop cancels your booking, the shop decides whether your booking fee is returned; it is returned unless the shop says otherwise at the time of cancelling. Its details are on your booking. If you cannot reach the shop, email support@bhramaatechnologies.com.

Delete your account

In the app

  1. Open the ProtaLine app and sign in.
  2. Go to Profile → Delete account.
  3. Confirm.

On the web

Sign in and open your account, then choose Delete account.

Sign-in stops straight away: you are signed out on every device. Your ProtaLine account and its bookings are removed within 30 days.

By email

If you cannot sign in, email support@bhramaatechnologies.com with the subject "Delete my account" and the phone number on your account. We may send a code to that number to confirm it is you. We complete the deletion within 30 days and email you when it is done.

What deletion does not remove

Each shop you visited keeps its own record of your visits for its business and tax records. To have a shop delete that record, ask the shop, or tell us and we will pass your request on.

Request your data

You can ask for a copy of the personal data we hold about you, or ask us to correct it. Email support@bhramaatechnologies.com with "Data request" and the phone number on your account. We respond within 30 days.

For shops

  • Cancel or change your subscription from Settings › Billing.
  • Download GST invoices from Settings › Billing › Invoices.
  • Payout questions: settlements come from our payment gateway partner straight to your bank. Email support@bhramaatechnologies.com with the date and amount and we will help trace it.

Policies